Delivery

The delivery charges for each item are shown on the auction description page. Click on any auction, scroll down to the bottom of the page and you should see the delivery charges under "Payment Information". The charges shown are for delivery to mainland of Canada.

Delivery Times

Delivery times vary for the different items that we auction. Most of our items are shipped directly from our suppliers in Canada, with the majority of orders arriving within 14 days of payment. We'll let you know as soon as your item has been dispatched.

What should I do, if the item I won is faulty?

Firstly, we're sorry that you have received an item that you are not happy with. Most of our winners have no problems with the goods they receive, but occasionally an item might not work or may get damaged in transit. If this has happened, our aim is to solve your problem as quickly as possible.

It can sometimes be useful to check the manufacturer's website or call their helpline as many of the most common problems are easily solved without having to return the product.

In the event that the product you received is faulty, please contact us and we'll tell you what to do next. Please, let us know the auction ID and the serial number of the product, as these help us to deal with your problem more quickly.

We work with a range of different suppliers who are happy to help identify any problems and to replace faulty items, if necessary.

Please don't send the item back to us without contacting us as this is likely to mean that it takes longer to replace your item. If your product does need replacing, we'll contact you and let you know what to do.

Can I get a refund on an item that I have won?

If, within 14 days of delivery, you decide you no longer want the item, we will be happy to refund the final price that you paid as well as the delivery costs, provided the item has not been damaged and is still in its original packaging. Please contact our customer service team for details of what to do, making sure to include the auction ID and your user name. Note that we are unable to refund the cost of any bids placed during the auction or the return shipping costs.

Worldwide delivery is available only for PaddyGold.com participants.